Payout Speed
The total elapsed time from the moment a player initiates a withdrawal request to the moment the funds are successfully received in their personal account.
Payout Speed is a critical indicator of an operator’s efficiency and financial health. It consists of two phases:
1. Internal Processing (Pending Period): The time the casino takes to approve the withdrawal, conducting KYC and AML checks. This can range from minutes to several days.
2. Payment Provider Transaction Time: The time taken by the payment network (e.g., Visa, PayPal) to process the transaction.
Consistently fast payouts are a hallmark of a top-tier operator.
Formulas and examples
Total Speed = Pending Time + Transaction Time<br>Example (E-wallet): 12h Pending + 1h PayPal = 13 hours total.<br>Example (Bank): 48h Pending + 72h Bank = 5 days total.