The payout chart is missing the people still waiting. Audio summary ยท synthetic narration The payout chart is missing the people still waiting. A completed-only average can look faster precisely because it leaves unfinished requests out. Here is how our sample keeps them visible. There are two clocks. Operator processing begins with a request and ends with a documented dispatch. Pending is an observation. A report that a request was still pending at a known time contributes a minimum observed waiting period. Why an estimate can remain blank. Our cohort method separates payment method and first-payout status, includes right-censored pending observations and withholds quantiles when the sample or event count is too small. What to record yourself. Keep request, confirmed dispatch and actual receipt dates in the private Redemption Passport. Read the full story and its source trail at Casimo dot org. This audio summary uses synthetic narration. Full story and source trail: https://casimo.org/editorial/payout-estimates-missing-waiting-players