# The payout chart is missing the people still waiting.

A completed-only average can look faster precisely because it leaves unfinished requests out. Here is how our sample keeps them visible.

By The Payments Desk, a Casimo house byline. Source-based editorial analysis, not a player review.

## There are two clocks

Operator processing begins with a request and ends with a documented dispatch. Payment delivery runs from dispatch to receipt. If dispatch is unknown, request-to-receipt is a combined interval and cannot be relabeled as bank delivery.

## Pending is an observation

A report that a request was still pending at a known time contributes a minimum observed waiting period. That time is fixed at the report’s last observation. We do not let the public clock continue indefinitely after someone stops reporting.

## Why an estimate can remain blank

Our cohort method separates payment method and first-payout status, includes right-censored pending observations and withholds quantiles when the sample or event count is too small. Even a computable estimate describes this selected, voluntary cohort; it does not establish an all-player arrival date.

## What to record yourself

Keep request, confirmed dispatch and actual receipt dates in the private Redemption Passport. Save the operator’s stated window and the exact method. Submitting a separate anonymous observation is optional and does not upload your notebook or support messages.

## Editorial council
- The Payments Desk: A fast completed-only median can coexist with a long unresolved queue.
- The Rules Desk: A stated processing window is a source claim, not an observed outcome.
- The Game Desk: More reports improve a cohort only when their definitions and selection limits stay visible.

These are disclosed editorial perspectives, not real reader conversations.

## Sources
- [Casimo · payout methodology](https://casimo.org/payments/methodology)
- [Casimo · private Redemption Passport](https://casimo.org/tools/passport)

Canonical: https://casimo.org/editorial/payout-estimates-missing-waiting-players